Question 1: Staff training
Information is crucial to the management and success of all business organizations. Easy access to information is critical to the proper execution of the 4 functions of management—organizing, planning, control, and leading (Reynolds, 2011, p. 23). Information systems must be the central nervous system within an organization. The successful implementation of such a system is crucial to the effective management of information within a company. The only way to successfully implement information systems is through the creation of a staff training program (Reynolds, 2011, p. 25). At Gladrags, the level of staff awareness about the new information systems model is non-existent. This staff will, therefore, have to be trained on how to use the system.
There are several reasons why staff training will have a positive impact on the successful implementation of the information systems project. To begin with, staff training will improve the level of staff awareness on the functions of the new information systems project (Pour, 2004, p. 117). The current level of information systems awareness among Gladrags employees is non-existent and if the project was to be implemented before training, the chances of its success will be minimal. Another reason why employees need to be trained is because they will be the users of the new technology and any flaw in its usage will be reflected through the limited success of the information systems project (Pour, 2004, p. 117).
When it comes to training on the use of information systems technology, the amount of training required is heavily dependent on the automation technology to be implemented (Pour, 2004, p. 113). In the current set of circumstances, the automation technology required is related to inventory. This, therefore, means that the training required must be closely related to correct data entry. Employees will be trained on the ways in which they can correctly enter and tally data. In most cases, errors in the entry of data cannot be reflected during the tallying process. Staff training in this area will, therefore, play a crucial part in ensuring that the right type of data is entered. The recommended training schedule is a one week training course together with monthly training sessions aimed at improving the efficient use of the technology.
Question 2: Data Security
As earlier mentioned, information/data is one of the most important assets of a company. Loss of data can be very devastating to a company's reputation, credibility, and even profitability (Bauer, 2002, p. 28). The current strategy of noting client data on a notebook is vulnerable to all many threats including theft, fire, loss, general wear and tear, and erroneous entry of data (Devlin, 2011). In order to improve the level of client data security, this data storage system must be changed. There are several secure data storage systems Gladrags can implement. To begin with, they can store their client data within a personal computer and back the data up through secondary storage devices such as external hard disks and CDs. However, this form of storage is vulnerable to viruses, hackers, and other malicious attacks (Devlin, 2011).
The company can also store the data at a data center. Data centers are some of the most secure and cost effective ways of data storage but their level of flexibility is somehow low. Currently, the best and most secure data storage technique is cloud computing (Devlin, 2011). Cloud computing will enable Gladrags in a secure and flexible environment. The main advantage of cloud computing is that it can be used as a base for launching innovative products that cater to the needs of consumer. With cloud computing, there is no limit to the amount of data that the company can store (Devlin, 2011).
Question 3: The Next Business Process to embrace IT
The next business process to embrace IT should be the company's customer service. Currently, the company's management is heavily reliant on the traditional customer service techniques. The low level of staff within the company means that they may not have the time to effectively relate to employees. Automating the customer service system will not only ease the burden on the already stretched workforce at Gladrags, but it will also lead to an improvement in the company's relationship with its employees.
Bauer, M., 2002. Practical analysis and risk management. Linux Journal , 22-35.
Devlin, P., 2011. Performing a threat assessment. Retrieved August 20, 2011, from MSA Security: http://www.msasecurity.com/
Pour, M., 2004. Advanced topics in information resource management. New York: Cengage Learning.
Reynolds, G., 2011. Fundamentals of information systems. New York: Prentice Hall.